Smith Protective Patrols Knollwood Village

In an Emergency, Always Call 911 First

A crime in progress, a fire, a medical emergency, anything that threatens someone's safety: call 911 first. Smith is an added layer of security for our neighborhood. It does not replace police, fire, or EMS.

Security Concerns and Patrol Requests

For a security concern or a patrol request, call Smith dispatch at 713-266-6042. That covers suspicious people or vehicles, trespassing, loitering, disturbances, anything that seems off, or a request to check on a particular spot.

You do not need to know whether the Smith officer is on duty before you call. If the officer is on patrol, dispatch will pass the request along. If not, dispatch will reach the field supervisor to determine an appropriate response.

Please Report to HPD as Well

Report criminal incidents to both HPD (713-884-3131) and Smith dispatch (713-266-6042). HPD assigns patrol resources where incidents get reported, so if we don't report, we don't get the resources. And Smith doesn't receive HPD's reports, so unless we tell them directly the officer won't know what to watch for.

What Smith Does for Us

Beyond routine patrol, Smith provides:

• Vacation home checks while you are away
• Welfare checks on neighbors
• Home alarm response
• Response to noise complaints
• Watching for open doors and gates, and accumulated newspapers

Vacation Watch

Going out of town? Send your request to vacawatch@smithprotective.com. Two weeks' notice is ideal, though they will accommodate less.

Put "Knollwood Village" and your travel dates in the subject line. In the body, include:

• Your home address
• Your name, cell number, and email, especially if you'll be out of the country
• A local emergency contact and their phone number

One Patrol, Four Neighborhoods

Earlier in 2026 our previous provider raised our hourly rate by about 47 percent, and the board went looking for a better arrangement. Knollwood Village joined with three neighboring civic clubs, Woodside, Westridge, and Linkwood, to share one dedicated Smith Protective patrol. Together the four neighborhoods are 1,471 homes, and that size lets us pool resources, buy more patrol hours for our greater community, and keep a consistent officer presence.

How it works:

• An armed, licensed Smith officer in a marked vehicle patrols the four neighborhoods 8 hours a day, 365 days a year, 56 patrol hours every week, on a rotating shift so the coverage isn't predictable.
• Patrol time is divided in proportion to each neighborhood's size. Knollwood Village is the largest of the four and gets the largest share.
• Each civic club holds its own agreement with Smith. No neighborhood is responsible for another's fees.
• Because the cost is shared, our cost per home went down rather than up for roughly the same hours of coverage.

Smith Protective Services has been in business since 1903 and is licensed by the Texas Department of Public Safety Private Security Board (license C-217). Their officers are licensed, in uniform, and patrol in a marked vehicle. Look for new Smith signs around the neighborhood and a patrol vehicle marked with the names of all four communities.

How the Patrol Is Funded

The patrol is paid for by residents through dues collected by the Knollwood Village Civic Club. Because the KVCC is a voluntary civic club and not a mandatory HOA, the patrol exists only because neighbors choose to pay for it. 2026 dues are $290 a year, and $235 of that goes to Smith. How dues work →

Questions?

Email security@knollwoodvillage.org and a board member will get back to you.